Shipping & Returns
What to expect before dispatch, at delivery and when a product needs review.
Support contact
For shipping or return questions, contact Shenzhen Eason Tech Co., Ltd. through mengyu@easontec.com.
Before dispatch
Availability and lead time are confirmed for the selected product and configuration. Orders that include custom assembly, labeling or project-specific testing may require approval before production begins.
Shipping
The delivery method, destination, cost and expected dispatch window are shown during checkout or in the accepted quotation. Tracking information is added to the order when it is available from the carrier.
Inspection
Inspect packages and products promptly after delivery. Keep the packaging and email mengyu@easontec.com if the shipment is incomplete, damaged or different from the confirmed specification.
Returns
Email mengyu@easontec.com before sending anything back so the product, reason and return route can be reviewed. Unused standard products may be eligible for return; custom, configured or used products are reviewed individually unless they are defective or supplied incorrectly.