Shipping & Returns

Order guidance

What to expect before dispatch, at delivery and when a product needs review.

Support contact

For shipping or return questions, contact Shenzhen Eason Tech Co., Ltd. through mengyu@easontec.com.

Before dispatch

Availability and lead time are confirmed in the accepted quotation or confirmed order record. Orders that include custom assembly, labeling or project-specific testing may require approval before production begins.

Shipping

The delivery method, destination, cost and expected dispatch window are stated in the accepted quotation or confirmed order record. Tracking information is shared when it is available from the carrier.

Inspection

Inspect packages and products promptly after delivery. Keep the packaging and email mengyu@easontec.com if the shipment is incomplete, damaged or different from the confirmed specification.

Returns

Email mengyu@easontec.com before sending anything back so the product, reason and return route can be reviewed. Unused standard products may be eligible for return; custom, configured or used products are reviewed individually unless they are defective or supplied incorrectly.