Service & support
One team from the first question to spare parts years later. No call centres — you talk to people who know the machines.
What we take care of
part of every quotation
- 01Process consultation — Station-by-station review of your connector program, with equipment and fixture recommendations.
- 02Sample validation — Send cable or connector samples; we test them on the proposed configuration before you order.
- 03Installation & training — Remote commissioning and operator training by video; on-site visits can be arranged.
- 04Spare parts & fixtures — Fixtures, holders, wear parts and machine spares from the same supplier as the machine.
- 05Documentation — English manuals, datasheets and operating procedures — ask for any document by product.
- 06OEM & customization — Custom fixtures, recipes, reel formats and control software tailored to your process.
How we work
from the first message to a running line
- 01Consult — Share connectors, cables, output targets and photos of your current process. We reply with questions, not a brochure.
- 02Configure — We match equipment and fixtures to each station and send a line-by-line quotation.
- 03Validate — Send samples. We run them on the proposed setup and share results before you commit.
- 04Build & ship — Machines are configured, checked and packed for export with manuals and documentation.
- 05Install & train — Remote video set-up and operator training; on-site support by arrangement.
- 06Support — Spare parts, recipe and fixture updates for the life of the line.
Equipment & spares
find the equipment your request relates to
Service questions
Do you publish prices?
No. Every quotation is configured to your connectors, cables, output and site — so it is accurate the first time.
Can you test our samples first?
Yes. Send cable or connector samples and we will run them on the proposed configuration and share the results.
How is installation handled?
Machines ship with English manuals. Commissioning and operator training are done by video call; on-site support can be arranged.
What about fixtures and spares?
Fixtures, holders, wear parts and machine spares are available from us, so the line keeps running.
What warranty applies?
Warranty terms are stated on each quotation and depend on the product and configuration.
Need help with a machine?
Email or WhatsApp us with the model, a photo or video of the issue, and your process. We reply with next steps.