Shipping & Returns
How delivery, returns and shipment problems are handled.
Shipping
The delivery method, destination, cost and expected dispatch window are stated in the accepted quotation or confirmed order record.
Availability and lead time are confirmed in the accepted quotation or confirmed order record.
Returns
Email mengyu@easontec.com before sending anything back so the product, reason and return route can be reviewed.
Unused standard products may be eligible for return; custom, configured or used products are reviewed individually unless they are defective or supplied incorrectly.
Damaged or incomplete shipments
Keep the packaging and email mengyu@easontec.com if the shipment is incomplete, damaged or different from the confirmed specification.